Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it — unused, in its original packaging, and complete with all parts and accessories. You will also need the receipt or proof of purchase.

How to start a return

Contact us with your order number. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Return shipping is paid by the customer, except where the item is damaged, defective, or incorrect. Returns are sent to:

MG DIGITAL GROUP LLC — Bloomly Garden
2610 NW 89th Ct
Doral, FL 33172-1615
United States

Damages and issues

Please inspect your order on arrival and contact us immediately if the item is defective or damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. In those cases we cover return shipping and will either replace the item or refund it in full.

Shipping delays

If we cannot ship your order within the time stated at checkout — or within 30 days, if no time was stated — we will contact you. You can agree to the new date or cancel the order for a full refund.

Non-returnable items

Certain items cannot be returned, such as live plants, seeds, and custom or personalized products. We cannot accept returns on gift cards. Please get in touch if you have a question about your specific item.

Exchanges

The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds

We will notify you once we have received and inspected your return, and let you know whether the refund was approved. If approved, you will be refunded to your original payment method within 10 business days. Your bank or credit card company may take additional time to post the refund. If more than 15 business days have passed since we approved your return, please contact us.